Refund Policy

Cancellation & Refund Policy

Last updated on 03-12-2023 10:02:51

At Findaway, we prioritize customer satisfaction and strive to provide a flexible cancellation policy. Here are the key points of our policy:

  • Cancellation Requests:
    • Cancellations can only be considered if requested immediately after placing the order. However, if the order has already been communicated to the vendors/merchants and they have begun the shipping process, cancellation may not be possible.
  • Exceptions to Cancellation:
    • Please note that we do not accept cancellation requests for perishable items such as flowers or food items. However, refunds or replacements can be arranged if the customer can demonstrate that the quality of the delivered product is subpar.
  • Damaged or Defective Items:
    • If you receive damaged or defective items, please promptly notify our Customer Service team. Your request will be processed once the merchant has verified the issue. This must be reported within 15 days of receiving the products. If you believe that the received product does not match the description on our site or meet your expectations, please inform our customer service team within 15 days of receipt.
  • Warranty Issues:
    • For products covered by manufacturer warranties, please contact the manufacturer directly to address any complaints or issues.
  • Refunds:
    • If a refund is approved by Findaway, please allow 9-15 days for the refund to be processed and credited to your account.

Should you have any questions or concerns regarding our policy, please feel free to reach out to our customer service team for assistance. Your satisfaction is our priority.